Last updated July 30, 2023

This privacy notice for Arkimedes Network ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information. Arkimedes Network and our relevant affiliates are referred to as “Arkimedes”, “we”, “us”, and “our”. Our public websites, including https://arkimedes.network, are referred to as the “Website”. Our online software-as-service platform including any related APIs provided by Arkimedes, together with all related mobile and desktop applications are collectively referred to as the “Services”.

1. What Information do we collect?

We collect information when you provide it to us, when you use our Website or Services, and when other sources provide it to us, as further described below.

A. Information You Provide to Us

Account Creation: When you create an account or otherwise use the Services, we collect information such as your name, email address, credentials, authentication data, role within your team or enterprise.

Your Communications with Us: We collect information from you such as email address, or phone number when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.

Payment Information: When you purchase a subscription to the Services, you will need to provide payment information (e.g., financial account details) to process your subscription. We use third-party payment providers to process payments on the Services. We may receive information associated with your payment information, such as billing address and transaction information, but we do not directly store payment information on the Services. Payment information is stored and processed by our payment providers on our behalf.

Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include contact information and other information about you.

B. Information Collected Automatically

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

2. How do we process your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders and payments made through the Services.